FAQ – LuxiLashes

FAQ

Are the lashes reusable?

The eyelashes can be reused until the magnets lose their hold (usually after 2-3 months).

How long do they stay on for?

Our lashes are waterproof and weatherproof and will stay on all day or until you decide to remove them.

What are lash sizes?

Each kit have a variety of lash sizes suitable for different uses/events.

Where do you ship?

We ship products to almost all countries worldwide. All orders over $80 are shipped for free. Every order is insured and sent with tracking information. All our products are custom made and sent from our warehouses in USA and Germany.

How long will it take to get my product?

Most orders ship within 3 business days of purchase. Shipping times vary from country to country however it usually takes 6-8 days for International Shipping and 2-5 days for Shipping to the United States.

How can I track my order?

After we ship your order out, an email which is entitled "A shipment from order #xxxxxx is on the way" will be sent to the email that you used when placing your order with tracking information. You can track your order at any time by entering your tracking code here - Track My Order

How do I pay for my order?

We offer safe shopping and accept payments via PayPal, Credit card and Debit card (VISA, MasterCard and American Express). So you can choose the most suitable one for you.

What is the return policy?

We strive for 100% customer satisfaction. If you are unhappy with the results, contact us so we can make it up to you!

Before you return any item, please contact us first at support@luxilashes.com